As you probably know there will come a time that when errors or issues will occur. When that happens it is necessary that a standard set of information collection occurs to be submitted in order to help identify and correct the issue.
I have created a document below that will help to collect the information necessary to provide assistance with issues. I will assign an issue number to each one that I receive so we know how to reference them. When reporting a ticket please include the following:
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I have included the link for this information. Please also note that any other information not specifically identified is welcomed as sometimes there are circumstances that require additional information. Please feel free to provide anything you feel that is releventrelevant.
Please email this information to michael.culp@accelario.com, there is a possibility additional questions may need to be answered in order to proceed with a solution.
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Business Impact: Please explain the business impact this issue is causing
Workflow Name
Workflow type (ie: offline / online / databases and versions involved, etc)
Source Connection Details (screenshot is helpful)
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Please note there is Status and Log with each process (Prepare / Copy / Finalize), please provide the log information from all of the sources. This is critical
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