As you probably know there will come a time when errors or issues will occur. When that happens it is necessary that a standard set of information collection occurs to be submitted in order to help identify and correct the issue.
I have created a document below that will help to collect the information necessary to provide assistance with issues. I will assign an issue number to each one that I receive so we know how to reference them. When reporting a ticket please include the following:
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Business Impact: Please explain the business impact this issue is causing
Workflow Name
Workflow type (ie: offline / online / databases and versions involved, etc)
Source Connection Details (screenshot is helpful)
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Please note there is Status and Log with each process (Prepare / Copy / Finalize), please provide the log information from all of the sources. This is critical
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