As you probably know there will come a time that errors or issues will occur. When that happens it is necessary that a standard set of information be submitted to help identify and correct the issue: When reporting a ticket please include the following:

Workflow Name

Source Connection Details (screenshot is helpful)

Destination Connection Details (screenshot is helpful)

Logs and status files from all processes

There are logs with almost all processes associated

A short explanation of what was attempted, and please include the data that was being processed. Having the data for a particular problem is critical for us to solve or provide a work-around for any issue.