As you probably know there will come a time that errors or issues will occur. When that happens it is necessary that a standard set of information be submitted to help identify and correct the issue: When reporting a ticket please include the following:
Workflow Name
Source Connection Details
Destination Connection Details
Logs and status files from all processes
There are logs with almost all processes associated
A short explanation of what was attempted, and please include the data that was being processed. Having the data for a particular problem is critical for us to solve or provide a work-around for any issue.