As you probably know there will come a time that errors or issues will occur. When that happens it is necessary that a standard set of information be submitted to help identify and correct the issue: When reporting a ticket please include the following:
Please provide all of the following information “in full” so that we have a better understanding of what the business is trying to accomplish
Please email this information to michael.culp@accelario.com, there is a possibility additional questions may need to be answered in order to proceed with a solution.
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Date:
Person Reporting:
Status: <here please include if this has you at a complete standstill>
Business Impact: Please explain the business impact this issue is causing
Workflow Name
Source Connection Details (screenshot is helpful)
Destination Connection Details (screenshot is helpful)
Provide the status from the following (3) parameters (screenshot is helpful)
Parallelize Value
Overwrite Value
Indexes Value
Logs and status files from all processes
There are logs with almost all processes associated
Please note there is Status and Log with each process (Prepare / Copy / Finalize), please provide the log information from all of the sources. This is critical
A short explanation of what was attempted, and please include the data that was being processed. Having the data for a particular problem is critical for us to solve or provide a work-around for any issue.
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